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Help Centre

If you are struggling to find the information that you need, we have various ways you can find help.

 

Live Online Support 

Simply click our Live Support Cloud in the top right hand corner of your screen (available from 9am to 5pm Mon to Fri) and you’ll be in touch with one of our Online Advisors, who will be more than happy to help with your request.

 

FreePhone Helpline

If you want to discuss your project or problem with one of experienced consultants, call us FREE on 08000 23 22 26 (9am to 5pm Mon to Fri)

 

FAQ’s

Also you may have a question that can be answered below, in our FAQ section:

 

Q: Who are Instant-axess.co.uk / Axess Systems?

Q: How can I get some help?

Q: Is Instant-axess.co.uk secure?

Q: Can you deliver to Europe?

Q: How can I pay for my order?

Q: Can I set up a credit account?

Q: What is Instant-axess.co.uk Returns Policy?

Q: What are the delivery costs and times?

Q: Can I get assistance with Installation?

Q: I need some pre-sales advice, can you help?

Q: Do you have discounts for not for profit organisations or bulk purchases?

 

 

Q: Who are Instant-axess.co.uk / Axess Systems?

A: Instant-axess.co.uk is the online store from Axess Systems, the award winning virtualisation specialist, which focuses purely on designing, implementing and maintaining Server Based Computing and Virtualisation technology.

 

Axess Systems was set-up in 2000, and it wasn’t long before founder and current Managing Director, Ed Morton saw the opportunity to create an online store. In 2003 Instant Axess became the first online store in the UK to specialise in selling Thin Clients.

 

Since first starting out selling Thin Clients, Instant Axess has evolved and developed, so that it now provides technology which covers everything from servers, software, security, and storage.

 

As the technology continues to develop in this fast moving area of IT, we will continue to develop our store to keep pace with the technology.

 

To find out more about Axess Systems please click here

 

Our physical address is: North Mill, Bridge Foot, Belper, Derbyshire, DE56 1YD

 

Q: How can I get some help?

 

A: If you require any assistance either before or after you have made a purchase, we are more than happy to help.

 

Live Online Support

You can use our Live Online Support, which is open from 9am to 5pm Monday to Friday (UK time) by clicking here:

 

 

 

Freephone Support

If you would like to speak to one of support engineers about your problem then please call us FREE on 08000 23 22 26

 

 

Online Product Specifications

Where available, each product in our store will have a specification sheet. You can find this information by clicking on the Specifications Tab on each product.

 

Complete Support Packages

The company behind Instant-axess.co.uk, Axess Systems, is an award winning specialist reseller. As such we are able to provide you with:

 

Installation Services

Support Contracts

Help Desk Support

Training

 

To find out more about these services from Axess Systems, please click here

 

 

Q: Is Instant-axess.co.uk secure?

A: We take data security very seriously, so we work with leading online developers. Instant Axess is hosted by Instant e-store, a leading e-commerce platform, which utilises extremely strong SSL security and fraud prevention features. In addition to these features, we use Sage Pay for all transactions. Sage Pay is level 1 PCI DSS compliant and are active members of the PCI SSC (Security Standards Council). More about our PCI DSS certification

 

 

Q: Can you deliver to Europe?

A: Yes, we can deliver all of the items listed on Instant-axess.co.uk to Europe. However, we will require pre-payment by credit card or bank transfer. Delivery costs will be additional to our standard delivery fees, so please call +44 1773 882602 for more information.

 

Q: How can I pay for my order?

A: You can pay for your order by all major credit cards. Additionally, if you are a UK registered business you can also apply for a credit account, and we will raise an invoice against the cost of your order.

 

To apply for a credit account, please complete our credit application form and fax through to 01773 882603.

 

 

Q: Can I set up a credit account?

A: Yes, if you are a UK registered business you can also apply for a credit account, and we will raise an invoice against the cost of your order.

 

To apply for a credit account, please complete our credit application form and fax through to 01773 882603.

 

Q: What is Instant-axess.co.uk Returns Policy?

A: We want you to be completely satisfied with your purchases. If for any reason you are unhappy with your goods, you can usually return them to us for a refund. The only exception to this is when you are purchasing software. (This is due to the manufacturers policy, and not those of Instant-axess.co.uk). For all hardware returns please ensure:

 

·      You call one of our representatives to gain a RMA Number. You will need this before you can send your items back to us.

·          Products must be returned in their original packaging

·          Clear tape must be used to repackage the item (no brown packing tape)

·          They are returned within 14 days

·          The original despatch note is included, as well as the reason for the return.

 

And, the items are sent to:

 

Customer Services

Instant-Axess.co.uk,

Axess Systems Limited,

Riverside Business Centre,

Foundry Lane,

Milford,

Belper,

Derbyshire.

DE56 0RN

 

Please note refunds will be made less the cost of delivery.

 

Defective goods

Should goods prove to be defective in anyway or have been misrepresented on the site; Axess Systems will at its discretion either replace the goods without charge or refund the price of the goods and delivery if relevant.

 

In the first instance, please contact our customer services department on 08000 23 22 26. We will guide you through our returns procedure, and ensure that any problems are resolved quickly and efficiently.

 

Please note that when contacting us please have the following information to hand, namely:

 

  • Make and Model of defective unit
  • Serial Number
  • Proof of purchase – The item will need to have purchased within 30 days of delivery. If the item is defective after 30 days, we will then need to refer to the manufacturers warranty.

 

When sending back any defective equipment; please also enclose a note stating the nature of the defect.

 

The foregoing does not affect your statutory rights.

 


Q: How Much Do You Charge for Deliveries?

 

 

DELIVERY OPTION

COST
(Ex.VAT)

COST
(Inc.VAT)

Next working day †

£9.99

£11.74

Next working day before 10:30am †

£25.00

£29.38

Northern Ireland*

£9.99

£11.74

Republic of Ireland

£Please Call

£Please Call

Channel Islands

£Please Call

£Please Call

Europe

£Please Call

£Please Call

* Overnight except outlying postcodes
† Next working day delivery services are available Mon - Fri on orders placed before 2pm for 'In Stock' products only.
Allow 3 days to the extreme north of Scotland. In stock items refer to products currently available for delivery from our warehouse.

 

Next day delivery is next business working day and subject to credit card control and stock availability.

 

Charges are for packages up to 20kg.

For all orders over 20kg, add £4.50 per additional 10kg or part.

 

Due to the delivery requirements of Servers, and Plasmas there will be an additional charge quoted in your final summary. Please contact Instant-axess.co.uk 08000 23 22 26.

 

Orders placed using credit will not be shipped until Instant-axess.co.uk receive confirmation of credit acceptance.

 

 

Q: Can I get assistance with Installation?

A: Yes, we have a team of experienced engineers and consultants who can assist with your installation. To arrange an installation please call 08000 23 22 26.

 

 

Q: I need some pre-sales advice, can you help?

A: Yes. We have a team of experienced account managers, consultants and engineers who can provide you with pre-sales advice. Please call 08000 23 22 26 to speak to one of our advisors.

 

Q: Do you have discounts for not for profit organisations or bulk purchases?

A: Whilst our prices on Instant-axess.co.uk are constantly checked to ensure that they are the most competitive in the market, we can provide discounts for not for profit organisations.

 

Additionally, if you are a UK business and have a requirements for:

 

Over 25 Thin Clients

Over 50 software licences

100 + security tokens

Servers

 

Then please call 08000 23 22 26 and speak with an account manager, who will be able to provide you with a specific quotation for your requirements.




















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